Hastings County 

LONG-TERM CARE

Hastings County operates two long-term care homes: Hastings Manor (Belleville with 253 beds) and Hastings Centennial Manor (Bancroft with 110 beds). 

Both homes offer private, semi-private, and basic rooms. Respite rooms are also currently available. 
 

Hastings Manor (Belleville)
Hastings Centennial Manor (Bancroft)

Comfort & Safety
To Residents

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Resources

Hastings Manor
PO Box 458
476 Dundas St. West
Belleville, ON
K8N 5B2

 

Phone: 613-968-6467
Fax: 613-771-2409
Inquiries: [email protected]

 

Centennial Manor
PO Box 758
1 Manor Lane
Bancroft, ON
K0L 1C0

 

Phone: 613-332-2070
Fax: 613-332-2837
Inquiries: [email protected]

Should a resident or their representative have a suggestion, request, or complaint at any time, regarding the programs or services, we invite you to bring them to the attention of any team member, supervisor, or manager.

 

Concerns can also be addressed through care conferences or through one-on-one discussions with members of the leadership team. It is our intent to resolve all concerns in as timely a manner as possible. A copy of the Resident and Family Complaint Policy is available in the Resident Information Centre at the long-term care homes and by request. 
 

Hastings Manor  
Phone: 613-968-6467
Fax: 613-771-2409
 


Centennial Manor
Phone: 613-332-2070
Fax: 613-332-2837 

You can also contact the Ministry of Long-Term Care: 
Ministry of Long-Term Care Family Support and Action Line
Toll-free: 1-866-434-0144
7 days a week
8:30am-7:00pm


Patient Ombudsman
Toll-free: 1-888-321-0339 or 416-597-0339 (Toronto)
TTY: 416-597-5371 
 

OR


Send a written letter by mail to the responsible Director at the Ministry of Long-Term Care at the following address: 
Director, Performance Improvement and Compliance Branch
Ministry of Long-Term Care
1075 Bay Street, 11th Floor
Toronto, ON
M5S 2B1

In Ontario, application and placement in long-term care is managed through Home and Community Care Support Services. You can find the contact information for your local centre at http://healthcareathome.ca/.

 

It is important that you apply through the region that you currently live in. Home and Community Care Support Services will work through the application process with you and discuss homes that you have an interest in.

 

The Homes review each application individually to determine if they have the correct physical surroundings and talent ability to support a potential resident’s care needs.

 

Placement on the waitlist is determined by Home and Community Care Support Services based on your needs and urgency for placement into a home.

 

Once your application has been reviewed and accepted by the long-term care home, you will receive a letter of acceptance. This indicates that you are now on the waitlist for that home.

 

Home and Community Care Support Services will notify you once you have been matched to a bed and process for admission. 
 

Requirements for visiting Hastings Manor, Belleville, and Hastings Centennial Manor, Bancroft, during COVID-19:
● Pass screening questionnaire (passive screening at entrance)
 


View the most up-to-date visitor policy
 

Your gift will help us enhance the lives of our residents. Give in honour of a family member or loved one. We can accept cash and cheques made payable to the Home. All donations go towards the purchase of supplies and equipment to improve resident services and special activities for our residents. A thank you letter and receipt will be sent to you.

 

For more information, contact: 

  • Hastings Manor, Administrative Associate, Samantha Zakos at 613-968-6467 ext. 2265
  • Centennial Manor, Receptionist 613-332-2070 ext. 6600

You can make donations by mail or online. Mail your cheque directly to the Home that you are wishing to make a donation to. Or donate here: 

The safety of our residents, team members and visitors is of upmost importance. At Hastings County and Hastings/Quinte Long-Term Care, we strive to exceed legislated requirements and continually review strategies to mitigate risk.

 

Click below to see current Emergency Measure Policies relating to the FLTCA, 2021.

 

 

 

 

 

 

 

 

 

In partnership with Health Quality Ontario and Ontario Health, you can review our quality improvement initiatives below: 

Hastings Manor

Continuous Quality Improvement Leads:

Jennifer McCaw, RN, Director of Nursing

Jessie Bloom, RPN, Assistant Director of Nursing

Process

The Continuous Quality Improvement Plan is developed using indicators provided through CIHI as well as results from Caregiver and Resident Satisfaction Surveys.

The surveys were completed for the 2023 year from November 1, 2023 to November 30, 2023.

Resident Survey Results

Caregiver Survey Results

Action Plan

Results and action plan were shared with Residents March 2024, Families May 2024, Staff May 2024.

Role of Residents’ Council and Family Council:

  • Assisting in developing the QIP Priorities
  • Consultation for deliverables and action items 

Role of Continuous Quality Improvement Committee

  • Support innovative approach to continuous improvement that focuses on person-centered care.

 

Work Plan

Progress Report

Narrative

 

Hastings Centennial Manor

Continuous Quality Improvement 2024/2025 Report - Centennial Manor

Progress Report 

Narrative

Work Plan

2023 Satisfaction Survey - Centennial Manor

Hastings/Quinte 

Long-Term Care

offers a variety of career opportunities!

View Long-Term Care Careers
Hastings County

HASTINGS MANOR

Explore the
Home

Hastings Manor Resources

There are 253 beds at Hastings Manor across eight resident home areas, called villas. There are two villas per floor on the 2nd, 3rd, 4th, and 5th floors. 


Each villa has approximately 32 resident rooms, a dining room, a fireplace lounge, two sunrooms, an activity room, a spa, and in-villa personal laundry. There is a balcony area between the villas on each floor. 


The villas on the 2nd floor are secured and have direct access to secured therapeutic gardens for outdoor enjoyment.
 

The Home has both basic and preferred accommodation (semi-private and private). 

  • Basic room: two residents share a room and a washroom; there is a partial wall between sleeping areas. 
  • Semi-private room: a single resident per room, with a shared washroom. 
  • Private room: a single resident per room, with a private washroom. 

Rates are set by the Ministry of Long-Term Care and may be adjusted annually. Basic accommodations could be subject to subsidies, where applicable. Semi-private and private room rates are the responsibility of the resident in full. Learn about the most up-to-date information on rates here.

The monthly rate is inclusive of: 

  • Accommodation
  • Meals (three times per day, and as needed)
  • Nutritional snack (two times per day, and as needed)
  • Hydration needs
  • All direct care needs 24/7
  • Housekeeping and laundry services
  • Maintenance of room and facility
  • Physiotherapy, if required
  • Medical care supplies
  • Personal hygiene supplies

Rates do not include: 

  • Additional care requests (i.e., massage therapy, foot care, dental, etc.)
  • In-room cable television
  • Personal internet services
  • Hairstyling


Phones are available in each room for an additional cost, arranged by the Home. Internet and cable television are the responsibility of the resident or family. In-home services can be arranged for foot care, dental services, and newspaper delivery. Hair services are available on-site for a fee.
 

At Hastings/Quinte Long-Term Care Homes, we want you to feel that you are at home. It is our people and our community that make this a home of choice. The following items are encouraged in order to allow each resident to have their room feel like home: Personal belongings like clothing, pictures, mementos, and small furnishings. Furnishings and personal electrical appliances must be approved by the Facilities Maintenance Department before going into the resident’s room. 

For the safety and well-being of all residents in the Home, the below items are not permitted: 

  • Wall-mounted televisions
  • Items of significant value like jewelry or sums of money 
  • Extension cords
  • Personal refrigerators 

If you are interested in visiting Hastings Manor for a tour, please contact Jennifer LeClair at 613-968-6467 ext. 2244. 


COVID-19 visiting guidelines will apply to anyone entering the Home. 


For those unable to attend in person, enjoy a virtual visit here.

Living Here

If you are interested in volunteering at Hastings Manor, please reach out to Jennifer LeClair at 613-968-6467 ext. 2244. 


There are many different volunteer opportunities such as working in the Tuck Shop, conducting tours of the Home, fundraising, resident entertainment, etc. 
 

Fill out the Hastings Manor Volunteer Application. 

Do you enjoy working with people? Do you have some time you’d like to share? Do you enjoy helping others? Do you have a family member needing to do community service hours? Here's an opportunity of interest: 


Hastings Manor Long-Term Care Home is looking for friendly, outgoing, and reliable people to volunteer for 3-4 hours per month at the Courtyard Cafe, with activity programs, and in the hair salon. Call Jennifer at 613-968-6467 ext. 2244 to request an application or email [email protected] to start your rewarding journey as a volunteer.   

A registered Dietitian will assess residents’ needs and plan a variety of meals and snacks with a four-week rotating seasonal menu. Guest dining is offered in private dining areas. Our specialized diets include: 

 

  • Purée
  • Minced
  • Diabetic
  • Anti-reflux
  • Dysphagia 

Each meal has two options for the resident to select. To book the family dining room for a private meal with your loved one, please call the Food Service Supervisors, Carol Ann Bristow or Leanne Parker at 613-968-6467 ext. 2231.

All residents have the opportunity to participate in the following programs: 
 

  • Restorative Care: Montessori programs, daily exercises, sensory stimulation, and physiotherapy
  • Spiritual Care: pastoral visits, Bible studies, hymn sings, church services, memorial services
  • Social Activities: teas, musical entertainment, games, one-to-one visits, community outings, and sports programs
  • Wellness Centre: hydration program, exercise equipment, heat therapy, paraffin wax treatment, fine motor skills therapy, group exercises

The recreation department charters bus services to offer drives, shopping trips, and sightseeing tours on a seasonal basis. 
 

On-site:

  • Hair salon ($)
  • Physiotherapy 
  • Fitness Centre
  • Foot care ($)
  • Tuck shop ($)
  • Therapeutic gardens
  • Secured walking trail
  • Multipurpose rooms

General visiting hours are from 8:30am-8:00pm. Please refer to visitor policy for more information.

An invitation to all family and friends of residents residing in the Home to improve the quality of life, wellbeing, and happiness, while providing support for families and friends of new and existing residents. Please help us to help you and your loved one. If you would like more information about forming a Family Council please email [email protected] or phone (613) 968-6467 ext. 2244 for assistance.

 

Every Long-Term Care Home benefits from having an active Family Council that:

  • Advocates on behalf of residents' families
  • Maintains two-way communication between families, team members, and leadership of the Home
  • Share recommendations for the purpose of quality improvement in care and service provision
  • Information and provides education to all families
  • Provides mutual support for family and friends of residents, including new residents
  • Communication information and provide support to families who are new to the experience of Long-Term Care

Members of a Family Council can be a relative, a friend or a person of importance to a resident of Hastings Manor. 

Hastings Manor
Annual Bazaar

Hastings Manor
Mitten Tree

Erin Chapman Headshot

Erin Chapman

Director of Long-Term Care

(613) 968-6467 ext. 2223
Email
Kristen Merritt

Kristen Merritt

Hastings Manor Administrator

(613) 986-6467 ext. 2232
Email
Hastings County

Hastings Centennial Manor

Get To Know 

Our Home

Hastings Centennial Manor Resources

There are 110 beds at Hastings Centennial Manor. The Home is divided into four residential home areas, known as Communities: 
 

First floor: 

  • Cheddar Community 
  • Glanmire Community

Second floor: 

  • Hybla Community 
  • Thanet Community

Each community has approximately 28 resident rooms, a dining room, a TV lounge, a sunroom, a spa, and personal laundry facilities. Each sunroom has an outdoor balcony/sitting area for residents to enjoy the outdoors. 
 

Cheddar Community
The Cheddar Community offers supportive programs for persons living with dementia and is designed to provide a safe environment to support personal expressions of exploring or searching. The Home has implemented Late Risers Breakfast, introduced flexible programming, and developed a number of interactive/sensory areas for residents in this community.

The Home has both basic and preferred accommodation (semi-private and private). 

  • Basic room: two residents to a room, sharing a washroom
  • Semi-private room: single resident to a room, sharing a washroom
  • Private room: single resident to a room, private washroom
     

Rates are set by the Ministry of Long-Term Care and may be adjusted annually. Basic accommodations could be subject to applicable subsidies. Semi-private and private room rates are the responsibility of the resident in full. Read the most up-to-date information on rates here.

The monthly rate is inclusive of: 

  • Accommodation
  • Meals (three times per day, and as needed)
  • Nutritional snacks (two times per day, and as needed)
  • Hydration needs
  • All direct care needs 24/7
  • Housekeeping and laundry services
  • Maintenance of room and facility
  • Physiotherapy (if required)
  • Medical care supplies
  • Personal hygiene supplies

Rates do not include: 

  • Additional care requests (i.e., massage therapy, foot care, dental, etc.)
  • In-room cable television 
  • Personal internet services
  • Hairstyling
  • Advanced foot care
  • External appointment transportation/portering
  • Private duty services 
     

Residents should feel at home and are invited to bring personal belongings like clothing, pictures, mementoes, and small furnishings. Furnishing and personal electrical appliances need to be approved by the Facilities Maintenance Department before going into the resident’s room. 

  • Wall-mounted TVs are not permitted in residents’ rooms
  • Items of significant value (i.e., jewellery or sums of money)
  • Extension cords
  • Personal refrigerators
     

 

If you are interested in visiting Hastings Centennial Manor for a tour, please contact the Recreation and Volunteer Services Supervisor/Admissions Coordinator, Nancy Mountney at 613-332-2070 ext. 6608.
 

COVID-19 visiting guidelines will apply to anyone entering the Home. 

Living Here

We have volunteer opportunities to meet your availability. Opportunities range from regular commitments to as-needed for special events. We would love to have you as part of our team. If you are interested in volunteering, contact the Recreation and Volunteer Services Supervisor/Admissions Coordinator, Nancy Mountney at 613-332-2070 ext. 6608. 

A registered Dietitian will assess residents’ needs and plan a variety of meals and snacks with a four-week rotating seasonal menu. Guest dining is offered in private dining areas. Our specialized diets include: 

 

  • Purée
  • Minced
  • Diabetic
  • Anti-reflux
  • Dysphagia 

Each meal service has two options for the resident to select. To book the family dining room for a private meal with your loved one, please call the Food Service Supervisor, Sreenath Kundayil at 613-332-2070 ext. 6653. 

All residents have the opportunity to participate in the following programs: 
 

  • Restorative Care: Montessori programs, daily exercises, sensory stimulation, and physiotherapy
  • Spiritual Care: pastoral visits, Bible studies, hymn sings, church services, memorial services
  • Social Activities: teas, musical entertainment, games, one-to-one visits, community outings, and sports programs
  • Wellness Centre: hydration program, exercise equipment, heat therapy, paraffin wax treatment, fine motor skills therapy, group exercises

The recreation department charters bus services to offer drives, shopping trips, and sightseeing tours on a seasonal basis. 
 

On-site:

  • Hair salon ($)
  • Physiotherapy 
  • Fitness Centre
  • Foot care ($)
  • Tuck shop ($)
  • Therapeutic gardens
  • Secured walking trail
  • Multipurpose rooms

General visiting hours are from 8:30am-8:00pm. Please refer to visitor policy for more information.

Read the latest Family Council Minutes here.

 

What does a Family Council do?

Kathy Plunkett Headshot

Kathy Plunkett

Hastings Centennial Manor Administrator

(613) 332-2070 ext. 6605
Email

Resident & Staff
Testimonials